Refund policy
HydroKids is a food product, so we cannot accept returns of opened or unwanted bottles. We will replace or refund any order that arrives damaged, leaking, expired or wrong, if you tell us within 48 hours of delivery.
What we cover
Damaged, leaking or broken bottles · Tampered or unsealed packaging · Wrong flavour or wrong quantity delivered · Product past its expiry date on delivery · Missing items from your order
What we cannot accept
Opened or partly consumed bottles (unless the product itself is defective) · Change of mind, or not liking a flavour · Issues reported more than 48 hours after delivery · Damage caused by improper storage after delivery
How to raise a request
- Email complaints@hydrokids.in or WhatsApp +91 96866 02245 within 48 hours of delivery.
- Share your order number, a short description of the issue, and clear photos or an unboxing video showing the problem and the batch/expiry details.
- Our team reviews the request and replies within 2 business days.
Resolution
Once approved, you can choose either a free replacement, shipped at no extra cost, or a full refund of the affected items. We may ask you to keep or dispose of the damaged product instead of sending it back.
Refund timelines
Prepaid orders: refunded to your original payment method within 5–7 business days of approval. Your bank may take a few extra days to reflect it.
Cash on Delivery orders: refunded by bank transfer (NEFT/UPI) within 5–7 business days after you share your account or UPI details.
Shipping charges are refunded only if the entire order was wrong or damaged.
Order cancellations
You can cancel an order free of charge before it is dispatched. Write to us at complaints@hydrokids.in with your order number. Once shipped, an order cannot be cancelled.